Select your insurance you wish to make a claim for:
To lodge a home insurance claim:
A convenient way to lodge a home insurance claim is via the online claim form . You can commence submitting your home insurance claim notification 24 hours a day, 7 days a week.
All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.
– Secure form
– No phone queues
– Immediate confirmation number for your reference.
Online – 24 hours a day, 7 days a week claims lodgement.
You can call Allianz Claims on 1300 651 777 and a consultant will help you commence the claims process.
Common Questions
What do I do if I need to make a buildings and/or contents insurance claim?
Am I covered for Flood?
I have changed the security on my property – do I need to let you know?
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy if there is a change and Allianz can’t reach an agreement with you on altered terms and conditions or premium; or Allianz are no longer prepared to insure you because there has been a material change to the risk
- decide not to offer to renew your policy.
I’m about to install a new kitchen and renovate my bathroom – should I notify my insurer?
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy if there is a change and Allianz can’t reach an agreement with you on altered terms and conditions or premium; or Allianz are no longer prepared to insure you because there has been a material change to the risk
- decide not to offer to renew your policy.
I have commenced using my home for business purposes – should I notify my insurer?
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy if there is a change and Allianz can’t reach an agreement with you on altered terms and conditions.
What do I do if I rent my home out to tenants?
How much will I be covered for?
What if I need help choosing the right amount of cover?
I run a business from home, can I get cover?
- propose changes to the terms and conditions of your policy
- charge you a higher premium
- cancel your policy if there is a change and Allianz can’t reach an agreement with you on altered terms and conditions; or Allianz are no longer prepared to insure you because there has been a material change to the risk.
Which option do I need to cover my laptop, tablet, mobile phone or smart watch away from home?
Can I cover my bike and other sporting equipment away from home?
How do I know if I have optional covers on my policy?
Will I be covered if my drone is damaged or stolen within my home?
Complete your claim via the options below:
Click here to make your claim over the phone. If you are calling from overseas then please click here to claim over the phone.
1300 625 229 or +61 (2) 8256 1547 (from outside Australia) and a friendly consultant will take you through the claims process.
Download a travel insurance claim form here.
Post your completed form to Travel Claims Department Po Box A975, Sydney South NSW 1235 Australia or email to [email protected]
Click here to view a checklist that helps explain what you need to do when something happens and what documents you need to collect – before, during and after your travels.
Common Questions
What are COTA Insurance’s emergency contact details?
If you have an emergency, you can call for emergency assistance at any time. Just dial either of the following two numbers 24 hours a day and nib International Assistance will help:
+61 3 8523 2800 or 1300 555 019 within Australia. We even accept reverse call charges via the local operator, so you don’t have to worry.Can I get a refund on my travel insurance if I return earlier than planned?
Do you have a cooling-off period for my travel insurance policy?
If you aren’t satisfied with your policy purchase for any reason, you have a 21 day cooling-off period. This means you can cancel your policy within the first 21 days of purchase and receive a full refund, provided you haven’t started your journey and you’re not making any claims nor exercising any other right under the policy.
If you request to cancel outside the cooling-off period, we may, at our discretion, refund that part of your premium paid for the unused period of insurance.When does my travel insurance cover start?
To lodge a car insurance claim:
A convenient way to lodge a car insurance claim is via the online claim form.
All you need to do is complete the online claim form and a friendly claims consultant will contact you as soon as possible.
– Secure form
– No phone queues
– Immediate confirmation number for your reference.
You can also call 1300 651 777 and a consultant will help you commence the claims process.
Common Questions
What is Comprehensive Motor Insurance?
Is Comprehensive Motor Insurance necessary?
What does COTA Comprehensive Motor Insurance cover?
Can I drive another vehicle with comprehensive insurance cover?
Does Comprehensive Motor Insurance include Compulsory Third Party Insurance (CTP)?
What is Third Party Property Damage Motor Insurance?
Does COTA Third Party Property Damage Insurance have an excess?
What’s the difference between COTA Third Party Property Damage Motor Insurance and Compulsory Third Party cover?
To lodge a boat insurance claim:
Online, any time in less than 10 minutes.
The fastest, easiest way is via Club Marine’s online claim form.
You can submit your boat insurance claim 24 hours a day, 7 days a week, whenever it suits you.
It takes less than 10 minutes to complete the online claim form, and once received an emailed confirmation of receipt will be forwarded to you within one business day, and one of Club Marine’s friendly claims consultants will contact you within 2 business days of receiving your claim application.
Secure form
No phone queues
Immediate confirmation number for your reference
You can submit your boat insurance claim form 24 hours a day, 7 days a week
Submit your claim to Club Marine via the online claim form.
Before you submit a claim
You’ll find that completing your online claim form is quicker if you have these details at hand before you start.
Your policy information.
Information about the incident, such as the date, where the damage occurred etc.
Details about the loss or damage you are claiming for.
Information about any other people, boats, vehicles or property involved.
Quotations for repairs, photographs of the damage, and any other documents that may be relevant.
Over the phone
Alternatively, you can call Club Marine on 1300 00 CLUB (2582), and select option 3 for claims, and one of Club Marine’s friendly consultants will take you through the claims process.
To lodge a caravan or trailer insurance claim:
Lodge your claim 24/7 using the online claims form.
Call 1300 651 777 for claims service.
To lodge a landlord insurance claim:
A convenient way to lodge a landlord insurance claim is via the online claim form. You can commence submitting your landlord insurance claim notification 24 hours a day, 7 days a week.
All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.
– Secure form
– No phone queues
– Immediate confirmation number for your reference.
Online – 24 hours a day, 7 days a week claims lodgement.
You can call Allianz Claims on 1300 651 777 and a consultant will help you commence the claims process.
Common Questions
What do I do if I need to make a landlord insurance claim?
Am I covered for Flood?
Flood cover is an option on both Building and Contents in Home and Landlords policies. Please call us on 1300 1300 50 to find out whether you are eligible for Flood cover. For full details of terms, conditions, limits and exclusions of all our home insurance cover options, please refer to the relevant Product Disclosure Statement any supplementary PDS and Landlords Buildings or Landlords Contents Key Fact Sheets.
How do I know if I have optional covers on my policy?
Who is Landlord insurance policy designed for?
How should I determine the replacement value of my buildings?
To lodge a home insurance claim:
A convenient way to lodge a contents insurance claim is via the online claim form . You can commence submitting your contents insurance claim notification 24 hours a day, 7 days a week.
All you need to do is complete the online claim form. Once it is lodged, a friendly claims consultant will contact you as soon as possible.
– Secure form
– No phone queues
– Immediate confirmation number for your reference.
Online – 24 hours a day, 7 days a week claims lodgement.
You can call Allianz Claims on 1300 651 777 and a consultant will help you commence the claims process.