Claims

We’re sorry to hear you’ve had a loss, and we want to help you get back on track as soon as possible. Fortunately, with Australia’s most reputable insurers behind you, rest assured that we will make your claims process as smooth as possible.

Each of our products has its own claims procedure. Simply refer below to the product on which you need to make a claim. This will tell you what information you need before you get in touch and what you can expect from the claims process.

Remember, if you are unfortunate enough to suffer a loss or damage you should report the incident to us as soon as reasonably possible.

 

To make a travel insurance claim

Download a travel insurance claim form here or call us on 1300 1300 50 and we can post one out to you.

Click here to view a checklist that help explain what you need to do when something happens and what documents you need to collect – before, during and after your travels.

Post your completed form to Travel Claims Department Po Box A975, Sydney NSW 1235 Australia or email to travelclaims@cerberusspecialrisks.com.au

Over the phone

Alternatively, you can call Cerberus Special Risks directly on 1300 625 229 or +61 (2) 8263 0487 (from outside Australia) and a friendly consultant will take you through the claims process.

 

To make a home insurance claim

Online, any time

The fastest, easiest way is via the home insurance online claim form. It takes less than 10 minutes to complete and you can submit your home insurance claim notification 24/7, whenever it suits you. Once we receive it, a friendly claims consultant will contact you as soon as possible.

• Secure form
• There are no phone queues
• Immediate confirmation number for your reference
• You can submit your home insurance claim form 24 hours a day, 7 days a week

Download the home insurance online claim form here.

Over the phone – 24 hours a day, 7 days a week claims hotline

Alternatively, you can call us on 1300 651 777 and a friendly consultant will take you through the claims process.

 

To make a car insurance claim

Online, any time

The fastest, easiest way is via the car insurance online claim form. It takes less than 10 minutes to complete and you can submit your car insurance claim notification 24/7, whenever it suits you. Once we receive it, a friendly claims consultant will contact you as soon as possible.

• Secure form
• There are no phone queues
• Immediate confirmation number for your reference
• You can submit your car insurance claim form 24 hours a day, 7 days a week

Download the car insurance online claim form here.

Over the phone – 24 hours a day, 7 days a week claims hotline

Alternatively, you can call 1300 651 777 and a friendly consultant will take you through the claims process.

 

To make a caravan or trailer insurance claim

Online, any time

The fastest, easiest way is via the caravan or trailer insurance online claim form. It takes less than 10 minutes to complete and you can submit your caravan & trailer insurance claim notification 24/7, whenever it suits you. Once we receive it, a friendly claims consultant will contact you as soon as possible.

• Secure form
• There are no phone queues
• Immediate confirmation number for your reference
• You can submit your caravan insurance claim form 24 hours a day, 7 days a week

Download the caravan or trailer insurance online claim form here.

Over the phone – 24 hours a day, 7 days a week claims hotline

Alternatively, you can call 1300 651 777 and a friendly consultant will take you through the claims process.

 

To make a landlord insurance claim

Online, any time

The fastest, easiest way is via the landlord insurance online claim form. It takes less than 10 minutes to complete and you can submit your landlord insurance claim notification 24/7, whenever it suits you. Once we receive it, a friendly claims consultant will contact you as soon as possible.

• Secure form
• There are no phone queues
• Immediate confirmation number for your reference
• You can submit your landlord insurance claim form 24 hours a day, 7 days a week

Download the landlord insurance online claim form here.

Over the phone – 24 hours a day, 7 days a week claims hotline

Alternatively, you can call 1300 651 777 and a friendly consultant will take you through the claims process.

 

To make a boat insurance claim

Online, any time

Lodging your online claim is quick and easy.

Simply work through the questions and submit your claim. We will contact you within 1 business day of receiving your claim.

Before you submit a claim

You’ll find that completing your online claim form is quicker if you have these details at hand before you start.

• Your policy information
• Information about the incident, such as the date, where the damage occurred, etc
• Details about the loss or damage you are claiming for
• Information about any other people, boats, vehicles or property involved
• Quotations for repairs, photographs of the damage, and any other documents that may be relevant

Click here to submit your claim online in less than 10 minutes

 

To make a pet insurance claim

Online, any time

It’s easy to claim with Petplan. Simply complete the electronic claim form here and print out.

If you need help, refer to this handy guide on How to Make a Claim.

To help us process your claim quickly, you can help by making sure:

• the claim form has all sections completed
• is signed by both you and your vet
• all relevant itemised invoices are included
• and if it is your first claim with Petplan, ask your vet to supply a full veterinary history and attach it to your claim

Mail your Petplan Pet Insurance claim form with with appropriate attachments to:

Petplan Australasia Pty Ltd
1-3 Smolic Crt, Tullamarine, Vic 3043
Email : claims@petplan.com.au

Over the phone

Alternatively, you can call Petplan directly on 1300 738 225 and a friendly consultant will take you through the claims process.