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Roadside Assistance with COTA Comprehensive Car Insurance

One of the key benefits of a COTA comprehensive car insurance policy is the roadside assistance membership that is included for as long as you hold the policy. Here we tell you more!


Roadside Assistance, Australia-wide*, 24/7 

when you buy new COTA Comprehensive Car Insurance, 

for as long as you hold the policy. 




Allianz Global Assistance Roadside Assistance offers roadside assistance If you hold a current COTA Comprehensive Car Insurance policy. To access Allianz Global Assistance Roadside Assistance, simply call 1800 895 689 and have the following information ready:

  • Your name and telephone number
  • Your breakdown location (stating the nearest cross street where possible)
  • Your vehicle registration number
  • A description of the problem.


Once the customer service assistant receives your call, you will receive general advice about the operation of your vehicle. If your vehicle is immobilised, they will provide an over the phone diagnosis (where possible) to get your vehicle mobilised.

If the customer service assistant is unable to get your vehicle mobilised over the telephone, they will dispatch a service provider to assist in the following ways:

  • Flat or faulty batteries
  • Emergency fuel delivery
  • Flat tyres
  • Lost or locked keys
  • Towing/transportation
  • Accident co-ordination
  • Emergency message relay.

Please note: the above incidents all have different terms and conditions, criteria and limits in regards to the roadside assistance, all of which are outlined here. 


Once a roadside service provider has been called, it is important that you remain with your vehicle, if it is safe to do so. If unable to do so, please advise the customer service assistant at the time of the initial call.



In order to be eligible for a roadside assistance call out you need to fulfill the following :

  • your vehicle must be a roadworthy, well-maintained vehicle; and
  • the call-out must not relate to a pre-existing condition.

If your vehicle is not a roadworthy, well-maintained vehicle, a call-out may still be arranged for you, but this may be subject to an additional cost that you will be informed of at or after the time of the call-out.

If the call-out relates to a pre-existing condition, a call-out may still be arranged for you, but this will be subject to a service fee of $100 (inc. GST). The service fee covers the initial call-out of the roadside assistance provider only.



For the Allianz Global Assistance Roadside Assistance terms and conditions please see here.




Insurance and Membership Services Limited, ABN 59 057 159 743 AR Number 246235 trading as COTA Insurance arranges this insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL No 234708. We do not provide any advice based on any consideration of your objectives, financial situation or needs. Terms, conditions, limits and exclusions apply. Before making a decision, please consider the Product Disclosure Statement. If you purchase this insurance, we will receive a commission that is a percentage of the premium. Ask us for more details before we provide you with services. 

Roadside assistance membership is provided by AWP Australia Pty Ltd ABN 52 097 227 177, trading as Allianz Global Assistance. *Service area limits apply, as well as exclusions, other limitations and terms and conditions. For details, see the roadside assistance terms and conditions here.

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